Frequently Asked Questions
Everything you need to know about your next favorite headwear.
When do new hat collections drop?
We release exclusive, limited-edition drops every Tuesday and Friday at 11 AM EST. Be sure to sign up for our newsletter to get early access alerts.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for limited drops?
We offer a 30-day return policy for unworn items with original tags attached. Please note that some high-demand 'Drop' items may be final sale, which will be indicated on the product page.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I ensure I'm ordering the correct size?
We provide a comprehensive sizing guide on every product page. We recommend measuring the circumference of your head in centimeters for the most accurate fit in our fitted collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.